Protected: From vulnerability training to vulnerability capability: why one-off learning does not stick
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From vulnerability training to vulnerability capability: why one-off learning does not stick
Training is the most common investment firms make in vulnerability. It is also the one most likely to fade. Here…
Inclusive design is not what you think it is
Many firms hear ‘inclusive design’ and think accessibility. Or they think it is a user experience (UX) exercise. It is…
What your complaints data is not telling you about vulnerable customers
Complaints are the insight source most firms rely on first. But if complaints data is the only lens you are…