Who I work with
I get most enjoyment from working with regulated businesses who are on their journey to becoming more customer centric. These are some of the common challenges which have brought them to CX and me as the solution.
Teams working in silos – unaware of the problems they’re causing down the line
Escalating costs especially in serving their vulnerable customers
No way of measuring their customer experience
Uncertainty about risk level associated with vulnerable customers
Inconsistent service following mergers and acquisitions
Regulation and compliance risks
While I improve CX for any organisation (including B2B as well as B2C), my passion is for regulated businesses and in particular their vulnerable customers.
I know that we’ll thrive together if…
You’re a leader in a regulated business
Your business serves and values vulnerable customers
You’re ready for an upturn in KPIs
The word ‘customer’ (or similar) features in your mission or vision statement (or you want it to)
You’re ready for a fresh approach
Why not read some testimonials from my happy clients?