CX Training

I run workshops on key CX skills such as journey mapping, inclusive experience design and customer/colleague listening.  These are available “off the shelf” or I can tailor them to the needs of organisations.

As standard, my training includes:

Engaging delivery

Relevant examples including from vulnerable customers

Open surgery – bring your real challenges

Actionable take-aways

Pragmatic, no-nonsense guidance

Carolyn Delehanty CX Training

“Carolyn facilitated a journey mapping workshop in the Marcus Evans 4.0 Experience Transformation and Service Excellent event.  In that workshop, Carolyn demonstrated her passion as a trainer and a competent CX practitioner.”

Olivia Kosasih, Direct Marketing and CRM Domain Leader, BP