CX Training
I run workshops on key CX skills such as journey mapping, inclusive experience design and customer/colleague listening. These are available “off the shelf” or I can tailor them to the needs of organisations.
As standard, my training includes:
Engaging delivery
Relevant examples including from vulnerable customers
Open surgery – bring your real challenges
Actionable take-aways
Pragmatic, no-nonsense guidance
“Carolyn facilitated a journey mapping workshop in the Marcus Evans 4.0 Experience Transformation and Service Excellent event. In that workshop, Carolyn demonstrated her passion as a trainer and a competent CX practitioner.”